If it’s repeatable, its RPA’able - Harness the speed and accuracy of automation using software robots
To make your business truly dynamic and resilient in the future, you’ll need the ability to respond faster, access information on demand, and increase your volume and capacity for processing new information. Software Robots are the most accurate and efficient way to deliver information from virtually any application or data source.
Software bots are programable virtual assistants that can do many complex processes, such as integrating new information into your system, fetching information across multiple platforms, and delivering essential and time-sensitive information to the right people at the right time.
Bots can take on tasks that your employees are doing manually faster and more accurately, freeing up your staff to focus on higher-value work like customer service, exception handling, and business performance analysis.
Free up your employees from un-necessary repetitive and manual tasks
Deploy robotic automation in a matter of days and weeks, not months
Empower your workers to focus on more strategic work while increasing productivity
Automatically acquire and integrate data from websites, portals, and enterprise applications for streamlined processing of digital content
Implement software bots for new process activities without the need for coding or replacing existing platforms
Handling Claims Processing with RPA
Reception receives all incoming emails and manually forwards the emails to customer relationship managers. With phone calls to take, walk-ins to greet, and other admin tasks to perform, emails are delayed.
Clients ringing to find out the status of their claim are told to hold the line. They listen to on-hold music and get transferred to a customer relationship manager like Manuel, who tells them he will follow it up and get back to them.
Complicated claim forms and processes often frustrate customers, as a lot of time is wasted going back and forth, delaying claim settlement times and decreasing sentiment for the company.
Policyholders resent having to fill out the same information over and over every time they make a new claim. They hesitate to ring up unless they have a lot of time to wait on hold. They will strongly consider switching to a new insurance company if they must follow up with their customer relationship manager.
Manuel logs in to multiple systems and looks at numerous documents to find the client's information for their claim. When it's a busy day with lots of interruptions, it can take a long time, especially if any files are hard to retrieve.
Reception receives all incoming emails and manually forwards the emails to customer relationship managers. With phone calls to take, walk-ins to greet, and other admin tasks to perform, emails are delayed.
Complicated claim forms and processes often frustrate customers, as a lot of time is spent going back and forth, delaying claim settlements times, and decreasing sentiment for the company
Policyholders resent having to fill out the same information over and over every time they make a new claim. They hesitate to ring up unless they have a lot of time to wait on hold. They will strongly consider switching to a new insurance company if they must follow up their customer relation manager
Clients ringing to find out the status of their claim are told to hold the line, they listen to on-hold music and get transferred to a customer relationship manager like Manuel who tells them he will follow it up and get back to them.
Manuel logs in to multiple systems and looks at multiple documents to find information the client has for their claim, when it’s a busy day with lots of interruptions it can take a long time, especially if any of the files are hard to retrieve.
A Customer Relations Manager at an insurance agency, Manuel wants to provide outstanding customer service during the investigation and resolution of complaints.
Using the company digital mailroom, customer emails are pre-read by intelligent automation solution and then routed to the appropriate team .
The claims process has been simplified, and machine read data from the documents are available for agents like Manual to make faster decision, reducing claim times and boosting customer satisfaction.
Policyholders fill out less paperwork and get answers quickly to their questions. Their claims are processed accurately and quickly.
When clients ring the office wanting to know the status of their claim, RPA bots know exactly where to find all the customers information and supply it to the team member fast.
So that all the needed facts are available to make important decisions, RPA bots retrieve data from all system resources, saving Manuel time combing through multiple programs and files
Using the company digital mailroom, customer emails are pre-read by intelligent automation solution and then routed to the appropriate team.
When clients ring the office wanting to know the status of their claim, RPA bots know exactly where to find all the customers information and supply it to the team member fast.
The claims process has been simplified, and machine read data from the documents are available for agents like Manual to make faster decision, reducing claim times and boosting customer satisfaction.
Policyholders fill out less paperwork and get answers quickly to their questions. Their claims are processed accurately and quickly.
So that all the needed facts are available to make important decisions, RPA bots retrieve data from all system resources, saving Manuel time combing through multiple programs and files.
Less forms to fill out
Claim status are communicated and progresses quickly
Feelings of loyalty when supported in their time of need
Manual data entry mistakes are avoided
Scalability with less resources
Lower costs per policyholder
RPA is a win-win for both customers and businesses.
Some of the top applications of RPA include the following:
There are three major types of robotic process automation: attended automation, unattended automation, and hybrid RPA.
RPA is a technology that can automate business processes that are rules-based, structured and repetitive. A company can use RPA tools to communicate with other digital systems, capture data, retrieve information, process a transaction, etc.
Robotic process automation can reduce labour costs as well as prevent human error. Software bots can handle millions of requests a year and operate 24/7.
The next phase of RPA technology combines artificial intelligence (AI) and machine learning (ML) to make it more powerful. This is what we call Intelligent Automation. Imagine RPA being the arms and legs of a bot, and artificial intelligence is the brain. AI gets more intelligent over time by assessing the data that RPA can provide. Instead of just completing a programmed action, RPA, with the help of AI, would be able to determine what action to take based on the data.
