Robotic Process Automation

If it’s repeatable, its RPA’able - Harness the speed and accuracy of automation using software robots

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To make your business truly dynamic and resilient in the future, you’ll need the ability to respond faster, access information on demand, and increase your volume and capacity for processing new information. Software Robots are the most accurate and efficient way to deliver information from virtually any application or data source.

Software Robots

Software bots are programable virtual assistants that can do a large variety of complex processes, such as integrating new information into your system, fetching information across multiple platforms, and delivering important and time-sensitive information to the right people at the right time.

Bots can take on tasks that your employees are currently doing manually in a much faster and accurate way, freeing up your staff to focus on higher-value work like customer service, exception handling, and business performance analysis.

How will it benefit my business?

Free up your employees from un-necessary repetitive and manual tasks

Deploy robotic automation in a matter of days and weeks, not months

Empower your workers to focus on more strategic work while increasing productivity

Automatically acquire and integrate data from websites, portals, and enterprise applications for streamlined processing of digital content

Implement software bots for new process activities without the need for coding or replacing existing platforms

RPA in Insurance

Handling Claims Processing with RPA

Policy Serving

Reception receives all incoming emails and manually forwards the emails to customer relationship managers. With phone calls to take, walk-ins to greet, and other admin tasks to perform, emails are delayed.

Customer Support Services

Clients ringing to find out the status of their claim are told to hold the line, they listen to on-hold music and get transferred to a customer relationship manager like Manuel who tells them he will follow it up and get back to them.

Claims Processing

Complicated claim forms and processes often frustrate customers, as a lot of time is spent going back and forth, delaying claim settlements times, and decreasing sentiment for the company.

Customer Satisfaction

Policyholders resent having to fill out the same information over and over every time they make a new claim. They hesitate to ring up unless they have a lot of time to wait on hold. They will strongly consider switching to a new insurance company if they must follow up their customer relationship manager.

Underwriting

Manuel logs in to multiple systems and looks at multiple documents to find information the client has for their claim. When it’s a busy day with lots of interruptions it can take a long time, especially if any of the files are hard to retrieve.

Policy Serving

Reception receives all incoming emails and manually forwards the emails to customer relationship managers. With phone calls to take, walk-ins to greet, and other admin tasks to perform, emails are delayed.

Claims Processing

Complicated claim forms and processes often frustrate customers, as a lot of time is spent going back and forth, delaying claim settlements times, and decreasing sentiment for the company

Customer Satisfaction

Policyholders resent having to fill out the same information over and over every time they make a new claim. They hesitate to ring up unless they have a lot of time to wait on hold. They will strongly consider switching to a new insurance company if they must follow up their customer relation manager

Customer Support Services

Clients ringing to find out the status of their claim are told to hold the line, they listen to on-hold music and get transferred to a customer relationship manager like Manuel who tells them he will follow it up and get back to them.

Underwriting

Manuel logs in to multiple systems and looks at multiple documents to find information the client has for their claim, when it’s a busy day with lots of interruptions it can take a long time, especially if any of the files are hard to retrieve.

Meet Manuel

A Customer Relations Manager at an insurance agency, Manuel wants to provide outstanding customer service during the investigation and resolution of complaints.

Policy Serving

Using the company digital mailroom, customer emails are pre-read by intelligent automation solution and then routed to the appropriate team .

Claims Processing

The claims process has been simplified, and machine read data from the documents are available for agents like Manual to make faster decision, reducing claim times and boosting customer satisfaction.

Customer Satisfaction

Policyholders fill out less paperwork and get answers quickly to their questions. Their claims are processed accurately and quickly.

Customer Support Services

When clients ring the office wanting to know the status of their claim, RPA bots know exactly where to find all the customers information and supply it to the team member fast.

Underwriting

So that all the needed facts are available to make important decisions, RPA bots retrieve data from all system resources, saving Manuel time combing through multiple programs and files

Policy Serving

Using the company digital mailroom, customer emails are pre-read by intelligent automation solution and then routed to the appropriate team.

Customer Support Services

When clients ring the office wanting to know the status of their claim, RPA bots know exactly where to find all the customers information and supply it to the team member fast.

Claims Processing

The claims process has been simplified, and machine read data from the documents are available for agents like Manual to make faster decision, reducing claim times and boosting customer satisfaction.

Customer Satisfaction

Policyholders fill out less paperwork and get answers quickly to their questions. Their claims are processed accurately and quickly.

Underwriting

So that all the needed facts are available to make important decisions, RPA bots retrieve data from all system resources, saving Manuel time combing through multiple programs and files.

Better Outcomes with RPA
Customer Outcomes
  • Less forms to fill out

  • Claim status are communicated and progresses quickly

  • Feelings of loyalty when supported in their time of need

Business Outcomes
  • Manual data entry mistakes are avoided

  • Scalability with less resources

  • Lower costs per policyholder

RPA is a win-win for both customers and businesses.

Key Capabilities

Unified robot
designer
Developers can visually build, test and debug robots without code. Designers can interact with live applications  and leverage a rich library of reusable process snippet activities.
Automated Process
Discovery
Robots can capture an image of a screen and dynamically locate and identify UIelements such as labels, buttons and text boxes.
Intelligent Screen
Automation
What a sender receives is exactly what the sender entered into their finance system.
Integrated web
browser engine
Identify tasks and processes for automation by monitoring and capturingmanual user activities.
Robot Lifecycle
Management
Integratedindustry-standard Version Control System (VCS) for managing hundreds to thousands of RPA robots fromdevelopment through testing to production.
Robot synthetic
API
Robots are published with a SOAP orREST service, Java or .NET API endpoint, which can becalled from other systems and workflow processes.
Cognitive Document
Automation
Applies powerful, AI-based intelligence to learn and processunstructured document data. It uses machine learning for document processing and dynamically adapts toyour evolving data processes.
Extendible
architecture
Flexible architecture connectswith business process management as well as AI capabilities from third party cognitive services such as Google Vision or IBM Watson

Case Studies

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FAQ's

What are the applications of robotic process automation?

Some of the top applications of RPA include the following:

  • Customer service - RPA helps companies provide better customer service by automating contact centre tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.
  • Accounting - Organisations use RPA for general accounting, operational accounting, transactional reporting and budgeting.
  • Financial services - Companies in the financial services industry use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.
  • Healthcare - Medical organisations use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
  • Human resources - RPA can automate HR tasks, including onboarding and offboarding, updating employee information and time sheet submission processes.
  • Supply chain management - RPA can be used in supply chain management for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.
What are the types of robotic process automation?

There are 3 major types of robotic process automation: attended automation, unattended automation, and hybrid RPA.

What does RPA do essentially?

RPA is technology that can automate business processes that are rules-based, structured and repetitive. A company can use RPA tools to communicate with other digital systems, capture data, retrieve information, process a transaction, and more.

How does RPA save money?

Robotic process automation can reduce labour costs as well as prevent human error. Software bots can handle millions of requests a year and operate 24/7.

What is the next stage of RPA technology?

The next phase of RPA technology combines artificial intelligence (AI) and machine learning (ML) to make it more powerful. This is what we call Intelligent Automation. Imagine RPA being the arms and legs of a bot and artificial intelligence is the brains. AI gets more intelligent over time by assessing the data that RPA can provide. Instead of just completing a programmed action, RPA, with the help of AI, would be able to determine what action to take based on the data.