Capture all incoming communication and process it at lightning speeds
Companies must live up to customers’ expectations, and in the world of instant gratification, fast responses rule the day. Customers expect accurate, personalised, and increasingly quicker customer service response times. Automated responses can help, but they don’t count. So how do you manage these expectations from every incoming channel? Enter Digital Mailroom Automation.
Capture all the types of communications your company receives on arrival, and simultaneously organise, archive and grant access to that data quickly and effectively from one central location. Ensure easy access to information across your organisation by eliminating bottlenecks using intelligent document processing.
An Intelligent Document Processing platform can capture the content within documents & communications and route the information to the correct processes and people.
Built to scale and save money by eliminating the need to maintain paper documents and legacy systems.
Save time by reducing errors and increasing accessibility to documents and information.
Increase customer satisfaction by reducing wait times and responding with personalised, accurate responses.
Improve security and decrease lost and misfiled documents caused by human error.
Digital Mailrooms transform intensive business workflows using Intelligent automation, a combination of capture and artificial intelligence technologies such as natural language processing (NLP) and machine language (ML). It also uses low-code and no-code development capabilities such as process orchestration and robotic process automation.
After paper mail is scanned, the cognitive capture technology and artificial intelligence convert unstructured data into structured data assets. Advanced AI technologies categorise the information by type, and essential data is delivered in the correct format to the appropriate business process or people on time.
Mailroom automation acts as a single entry point for all document processing in a business. The software creates a digital image of each document (received via email, fax, scan, etc.) and recognises the type of document using its machine learning capabilities. The software keeps track of the document layout and uses document content to identify keywords. It then routes the documents to appropriate stakeholders or departments for further processing. Suppose the system does not recognise the document accurately. In that case, additional training to the system can be provided by a human/back-office team member to improve the machine learning algorithm and detection rate.
In addition, digital mailrooms can route processed documents to specialised document automation, for example, customer onboarding documents such as application forms, invoices, credits, statements for accounts payable, or payroll and recruitment-related communications for HR.
Automated mail classification and routing make information available in the business enterprise system faster to initiate, support, and complete transactions. Classification will shorten your processing and response times to customer inquiries.
Hybrid working is now the norm. Employees aren’t solely located in offices anymore; therefore, the need for a digital mailroom is expanding. Access to information is critical, and that’s why businesses are heavily investing in better digital document management. It’s not enough to scan documents and email them; the information on those pages needs to be unlocked to extract all business-relevant information.