By implementing document process automation for incoming mail, Swisscom was able to increase their efficiency of internal processes while also reducing process costs. Staying close to its tight scope and well-defined project, the deployment was realised within given time and budget restraints. Following a successful rollout of the DocProStar Digital Mailroom solution, Swisscom identified additional opportunities to leverage the platform. The expanded use included offering a digital mailroom service to the company’s external customers.

Departments such as IT, marketing and finance, immediately experienced a positive impact on their daily tasks. Swisscom did not expect the additional benefits in related departments like contract management and customer service. These teams saw huge benefits in process and document transparency, and the solution offered improved access to information for their constituents

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